TrainAssure Ltd – CANCELLATION & BOOKING POLICY
- GENERAL
This policy applies to all training courses, qualifications and workshops delivered by TrainAssure Ltd, whether:
• Delivered at a client’s premises;
• Delivered at a training venue arranged by TrainAssure Ltd; or
• Booked by individuals attending an open/public course.
By confirming a booking, the customer agrees to the terms outlined in this policy.
- OPEN / PUBLIC COURSES
(Individuals or organisations booking places on scheduled courses)
COURSE FEES
Full payment is required prior to the course start date unless otherwise agreed in writing.
A booking is only confirmed once confirmation has been issued by TrainAssure Ltd.
DELEGATE SUBSTITUTIONS
Delegate substitutions may be made free of charge at any time prior to the course start date, provided the replacement delegate meets any course requirements.
CANCELLATIONS BY THE CUSTOMER
Cancellation charges apply as follows:
More than 28 days before the course date: • No charge / full refund
14–28 days before the course date: • 50% of course fee payable
Less than 14 days before the course date: • 100% of course fee payable
Non-attendance on the day of the course is treated as a cancellation and full fees remain payable.
TRANSFERS / RESCHEDULING
At the discretion of TrainAssure Ltd, delegates may transfer to an alternative course date subject to availability.
Requests to transfer must be made in writing (via info@TrainAssure.co.uk)
Transfers requested within 14 days of the course date may incur an administration fee.
- COURSES DELIVERED AT CLIENT PREMISES
(In-house training for businesses, care homes, sports clubs or organisations)
BOOKING CONFIRMATION
A course is considered confirmed once written confirmation has been received from the customer and/or a purchase order has been issued where applicable.
CUSTOMER CANCELLATIONS
Cancellation charges for in-house training are as follows:
More than 28 days before the course: • No charge
14–28 days before the course date: • 50% of total booking fee payable
Less than 14 days before the course: • 100% of total booking fee payable
Where venues, accommodation, travel or equipment have already been arranged by TrainAssure Ltd, additional unrecoverable costs may also be charged.
CUSTOMER RESPONSIBILITIES
The customer is responsible for ensuring:
• Suitable training space is available;
• Delegates attend on time;
• Appropriate facilities are available where required;
• Delegate numbers and course details are confirmed in advance.
- CANCELLATION BY TRAINASSURE LTD
TrainAssure Ltd reserves the right to cancel or rearrange a course due to:
• Illness or unavailability of the trainer;
• Severe weather or travel disruption;
• Insufficient delegate numbers;
• Venue issues; or
• Circumstances outside reasonable control.
Where TrainAssure Ltd cancels a course, customers will be offered either:
• An alternative course date; or
• A full refund of fees paid.
TrainAssure Ltd shall not be liable for any consequential losses, including travel, accommodation, loss of earnings or other indirect costs incurred by delegates or customers.
- LATE ARRIVAL / NON-ATTENDANCE
Certain accredited qualifications require delegates to attend the full course duration.
Delegates arriving late or leaving early may be refused entry or certification at the trainer’s discretion and no refund will be provided.
- MEDICAL, WELFARE & FITNESS TO PARTICIPATE
Delegates should be physically capable of participating in practical activities associated with first aid training.
Customers should notify TrainAssure Ltd in advance of any medical conditions, learning requirements or accessibility needs so reasonable adjustments can be considered where possible.
- CERTIFICATION
E-Certificates will only be issued where delegates successfully meet the assessment requirements of the course and all attendance requirements have been completed. Paper copy certificates are available with an additional fee.
- CONTACT DETAILS
TrainAssure Ltd
Email: info@TrainAssure.co.uk
Website: www.TrainAssure.co.uk